At Radventures, we value your privacy and are committed to safeguarding your personal information. By opting into our SMS message services, you agree to the following terms regarding how we handle your data. This Privacy Policy outlines how we collect, use, and protect your data, particularly regarding communications, including text messages sent to you via 10DLC (10-Digit Long Code) messaging.
1. Information We Collect
We collect personal information when you sign up for SMS updates, Contact Us Forms, Payments, Product/Service registration, Chatbot, Opt-in and directly contacting us via Phone or Email, such as:
- Name
- Contact information (phone number, email address)
- Payment details (for bookings and purchases)
- Location data (if using location-based services)
- Preferences and feedback from surveys, reviews, and other communication
We may also collect additional information automatically through your interactions with our website, such as:
- IP address
- Browser type
- Pages visited
- Cookies and similar tracking technologies
2. How We Use Your Information
Radventures uses your personal data solely for the following purposes:
- To provide and improve our services, products, and customer experiences
- To process bookings, payments, and confirmations
- To send updates via SMS, email, or phone
- To respond to your inquiries and provide customer support
- To comply with legal and regulatory obligations
- To enhance our marketing strategies and personalize your experience with our services
3. SMS Messaging and 10DLC Compliance
By providing your phone number and opting into receiving text messages, you consent to Radventures sending SMS messages via 10DLC numbers for:
- Reservation confirmations and reminders
- Special offers
- Customer service updates and notifications
Opting Out of SMS and Email Messaging:
You may opt out of receiving SMS messages at any time by texting, emailing or replying “STOP” or “UNSUBSCRIBE” to Radventures or any text message from 4034939556. After unsubscribing you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.
You may opt out of receiving emails at any time by replying “UNSUBSCRIBE” to any message or contacting our customer support team. Please note that even after opting out, you may still receive non-promotional texts related to ongoing services, such as reservation updates.
You can reply “HELP” to Radventures at 4034939556 to receive additional assistance including our support line, email address and website. We are here to help you.
4. Data Sharing and Third Parties
We do not sell, rent, or trade your personal information. Customer information is never shared with third parties/affiliates for marketing/promotional purposes.
5. Data Security
We protect your data by implementing appropriate technical and organizational measures to protect against unauthorized access, loss, or alteration. These include encryption, secure servers, and access control systems
Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
6. Your Rights
You have the right to:
- Access and review your personal information
- Request corrections or updates to your data
- Opt-out of marketing communications at any time
- Request deletion of your personal data where applicable
For any requests regarding your data, please contact our Privacy Team at Radventures.
7. Children’s Privacy
Our services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children without parental consent.
8. Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly.
9. Contact Us
If you have any questions or concerns about our Privacy Policy or data handling practices, please reach out to us:
- Email: yourpals@radventurescanada.com
- Phone: +1 403 493 9556
- Mailing Address: PO Box 4585, Banff AB T1L1E8